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Generative AI

The Future of customer service Chat Bots v Live Chat

Article: Online shopping bots for electronic commerce: the comparison of functionality and performance Journal: International Journal of Electronic Business IJEB 2007 Vol 5 No.6 pp.576 589 Abstract: Shopping bots are software applications assisting consumers with online comparison-shopping by presenting product prices from multiple e-tailers. We examined the output of nine…
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Will AI Dominate the Call Center This Year?

Prospects can handle issues as they occur, which lightens the workload on business agents. Chatbots cut the call volume, freeing call center operators to work on more complex problems rather than basic queries. While artificial intelligence and machine learning are still advancing, the progress so far is splendid, allowing contact…
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